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​REACH A TRULY GLOBAL AUDIENCE.

BRING YOUR EVENT TO DELEGATES WORLDWIDE IN THEIR OWN LANGUAGE.

Congress Rental Interpretation Streaming

Stream your event live in multiple languages to delegates across the globe

With streaming and conference calls becoming more prevalent as the go-to alternative to live meetings and events for delegates from different countries, there is a need to consider the implementation of interpretation as more languages are involved. Thankfully, Congress Rental remote interpretation will integrate with any existing streaming or web conferencing platform to connect professional conference interpreters to the event in real time. This removes the language barriers that would traditionally complicate online events and web conferences, giving delegates a truly boundaryless event experience.

Benefits of Remote Interpretation

We can incorporate interpretation into any style of meeting or event, using any streaming or ​conferencing platform.
​Bring your event to delegates from all corners of the world in any language.
Save on travel costs for interpreters and delegates alike.
Utilise professional conference interpreters from anywhere in the world.

​What does Congress Rental remote interpretation streaming mean for events?

​► International delegates can tune into your event worldwide.

► Delegates can listen to the event in their native language from start to end.

► We can integrate with any preferred video streaming or conferencing solution.

► Our expert technicians will always be on standby to maintain a continuous and high-quality stream to delegates.

► Delegates can attend events of virtually any size without needing to travel to the event venue physically.

​The congress remote experience will be different for each type of user

Interpreters

Interpreters use personal laptops / desktops to receive the video and audio streams from the event. They interpret the language then stream the interpreted audio into the appropriate audio channels on the platform. Interpreters can chat between themselves and also with the technician.

Presenters

Presenters usually use a laptop to create a video and audio source stream. They can also see the video and audio from the other presenters. This combined stream goes to interpreters and other users. They also have access to live chat functions for public or private chat if they choose to stay muted.

Participants

​International delegates can tune into your event from any location worldwide in their native language from start to end. We integrate with any preferred video streaming or conferencing solution and our expert technicians will always be on standby to maintain a continuous and high-quality stream to delegates. Delegates can attend events of virtually any size without needing to travel to the event venue physically.

Case Studies

Video Remote Interpreting
Nuskin 2018
Our First Ever Remote Interpretation Event
  • Remote interpretation for 4 languages
  • Interpreters located in Thailand, Vietnam, Singapore and Indonesia
  • Interpreters accessed the remote interpretation platform on their computers
  • Congress Rental installed and operated on-site whilst providing remote support for interpreters.
  • 1000 participants
  • Integration with traditional interpretation equipment
  • All off-site delegates could tune into dedicated streams for each language.

New Possibilities


​Small and medium sized events such as seminars, workshops and sales meetings.

​Large conferences with few delegates needing interpreting.

​Events set up at short notice or for fast replacements.

​Short assignments lasting 1-2 hours.

​When there is not enough space for the interpreting booths at the venue.
​
​In case delegates or speakers cannot attend an event in person but wish to do so remotely.
For events where interpreting to/from rare languages is required.
​
For events at difficult to reach locations (islands, resorts, mountains).
​
For guided tours.

Technical Setup and Specifications

Our platform can be adapted to your specific technical requirements. We offer cloud-based solutions as well as tailor-made hybrid solutions in combination with on-site audio equipment, depending on the technical conditions of the venue and requirements of the organisers. Solutions can use any of the following technical configurations: ​

 

Traditional Simultaneous Interpretation

Hybrid Traditional + Cloud

(Remote Interpreters)

Hybrid Traditional + Cloud

(Bring Your Own Device)

Pure Cloud based Solution

(Remote Everything)

Audience

Hear With…

Infra-red Receivers

Infra- Red Receivers

smartphones, tablets or laptops

smartphones, tablets or laptops

Speaker

Talks into…

Microphone, connected to an on-site audio system

Microphone, connected to an on-site audio system

Microphone, connected to an on-site audio system

a laptop mic or a conference mic connected to a laptop

Interpreters

Work…

Inside the on-site Booths

remotely from home/office or remote interpreting booths

Inside the on-site Booths

remotely from home/office or remote interpreting booths

Technical Specifications

​Our cloud based solution uses state-of-the-art communication technology that provides high-quality sound even under poor network conditions.  A super-wideband connection with up to 12.5kHz frequency range is used, with flexible adjustments based on the available bandwidth. The sound quality we deliver is, therefore, superior to that which can be achieved with traditional remote connections.
​
  • Minimum 6 Mbps download/upload for video (2Mbps audio only) + additional 2Mbps down/up for each audio channel/language. If attendees connect through standard broadcasting equipment and radio/IR headsets, the above bandwidth is sufficient, otherwise additional capacity should be set aside for streaming to the audience.
  • When streaming to attendees through laptops, tablets or smartphones, minimum 0.5Mbps download per user is required.
  • Ping on any connected devices must be below 50ms maximum of 20 devices per wireless access point (Wi-Fi router) 
  • When connecting the PCs of the interpreter(s) and the speaker(s), an Ethernet cable connection is required. 
  • Use mobile Speedtest app (www.speedtest.net) to test bandwidth and ping, testing several times in different places of the room 

Cloud Bases Solution (Remote Everything)

Audience use only their smartphones, tablets or laptops to listen to the remote interpreter. The cloud platform can be accessed via the mobile app, which can be downloaded for free for both iOS and Android devices or Firefox/ Chrome browser. No on-site booths or audio equipment is required – just a stable Wi-Fi connection or mobile network. With a fast set-up, it is ideal for smaller audiences. Interpreting of the event can be prepared and carried out completely remotely.

Hybrid 1 (Traditional + Remote Interpreters)

On-Site Audio System, ON site Infra-Red, Cloud solution for Remote Interpreters 
Eliminates problems with Wi-Fi streaming to large audiences. If delegates don’t have smartphones or cannot be expected to download apps onto their smartphones, they can use traditional infrared receivers & headphones to hear the interpreter – their user experience is therefore unchanged. Additional languages can be easily offered without having to install booths for the interpreters. The cloud platform is connected to the on-site audio system.The audio signal from the interpreters is streamed to a traditional infra-red transmitter. High-quality video of the speaker can be streamed to the interpreter.

Hybrid 2 (Traditional + Interpreters in Offsite Booths)

On-Site Audio System, ON site Infra-Red, Cloud solution with Interpreters working from Off-site Booths
Easy-to-use solution for complex set-ups – with multiple languages, relay languages – during discussions with multiple on-site and off-site speakers.
Interpreters can work from booths located offsite. The event organiser’s own interpreters, who are familiar with the relevant technology, don’t have to fly in to the event location – they can work from the booths remotely. Easily allows an interpreter to switch between the floor and relay language at the press of a button in the booths. The sound quality is the same as if the booths were located on-site.

Use Case 1 (Board Meetings)

​If the members of the executive do not share a common language, our cloud based platform is an excellent solution to facilitate communication. No booths need to be set up and no interpreters are present in the room, which gives the meeting a more intimate and confidential character. The committee members talk into goose-neck microphones. They can listen to the interpreting either with their smart phones if the WiFi in the room is suitable or via infra-red receivers and headphones. The example below shows a meeting or round-table discussion with 6 participants with 6 Languages, and therefore 6 remote interpreters. (this is for illustration purposes, interpreters always work in pairs).

Use Case 2 (Small Meetings)

The following example demonstrates how the interpreting service is provided when a sales manager and his assistant visit a client. The client group is three-strong, but in principle there is no limit to this number. The only thing the meeting organiser needs to do is to bring a laptop (or tablet). Each participant listens to their interpretation using our App. In the picture on the left, the sales manager talks and the client representatives listen with their smartphones. Their speech is Interpreted from Orange (say English) into Blue (say Mandarin). In the picture on the right, the client representative talks and the sales manager and his assistant listen. Their speech is Interpreted (by the same Interpreter) from Blue (Mandarin) into Orange (English). This is done simultaneously and so there is a continuous flow of speech in the meeting. ​

Use Case 3 (Seminars/Workshops)

Make sure the participants at the seminars and workshops understand everything completely, by providing cost-efficient remote interpreting! At seminars and workshops, all the coach needs is a laptop and a USB microphone to speak into. Participants use smart devices with our App to listen to the interpreting being provided.

Use Case 4 (Panel Discussion)

​The cloud based platform can handle many languages. The following example shows a panel discussion with five languages. As often happens in situations with many languages, a relay language is used, usually English (in red). ​
What does Relay mean?
This is a common term in Interpretation circles, but to the un-initiated it can be confusing.
Interpreters generally has a working pair of languages. For Example:
  • English <-->French
  • English <--> Mandarin
  • English <--> Spanish
  • English <--> Japanese
So at an event with English, French, Mandarin, Spanish & Japanese delegates. If someone speaks in Japanese there is no Interpreter to go direct to French.
So the Japanese Interpreter converts it to English (the relay language) that can also be listened to directly by all the English delegates.
Japanese => English

The French Interpreter then Converts the English to French:
  • English => French

We have thereby achieved:
  • Japanese => English => French using English as the common relay language.

This process is applied to then get from any language to any language. English is the most common relay language.

Use Case 5 (Presenter Onsite or Offsite)

​Delegates and speakers don’t need to be on site either.  We can stage conferences with some delegates being physically present and others participating remotely.  The interpreters can either work from their on-site booths or from an external location.
Example 5a
Remote Presenter to Remote Interpreters providing languages into the room.
Example 5b
Remote Presenter to Interpreters located in the room providing languages in the room. ​

Privacy and Security

​Our Cloud Based Solution applies best practices for network security. We use 128-bit encryption across all communication streams; SRTP encryption is used for media and DTLS-SRTP for key negotiations. 
  • Our software is installed on dedicated servers.
  • Separate sessions – accessed via individually generated tokens – are created for each event 
  • No voice data is recorded or stored (unless required by the customer) 
  • Confidentiality is assured through the extensive use of NDA’s
  • Compliance with the Safe Harbor framework regarding the collection, use and retention of personal data

FAQ

Q. Who developed the software and what did the development process involve?
A. Congress Rental has worked closely with a developer to create a solution that is high quality and suitable for the conference and events space. 

Q. What led to this software being developed? Was it the difficulty in finding suitable simultaneous interpretation professionals on site, cost, visa issues for the professional, etc? 
A. Yes, all of the above. Everywhere we look we see internet-based solutions impacting traditional platforms, offering new ways to deliver services. We want to be at the forefront of this.
Bringing interpretation professionals to site can be very expensive with interpreter travel time, flights, transfers and accommodation. There are also issues related to sourcing rare language combinations. We had a requirement for Spanish <=>Portuguese and this could not be sourced in the region, so we used remote interpreters located in Argentina.

Q. How is the service costed and how much does it cost to provide four languages using the software for one plenary session? 
A. Every job and every event is different, but costs are built with the following attributes:
  • Base Platform
  • Per Language, number of interpreters
  • Per Smart Phone access
However, each of these aspects can be merged with existing solutions such as local interpreter booths with both remote and local interpreters, infra-red receivers, tour guide receivers and even customer supplied FM Receivers.
There are also additional costs related to professional services such as researching venue configurations, set-up of the system, testing and organising the venue internet connection, testing the interpreter's internet connection, training the interpreters with the remote platform, and monitoring lines and interpreter consoles throughout the event.

Q. What is the percentage cost saving using the new software vs traditional solutions? 
A. You need to look at the total package of equipment and interpreters. There should be savings, but every job will be different.
This new technology means you can provide higher quality interpreters, as you now have a bigger pool to call upon, rather than just local interpreters. You can also add languages to your event that you might otherwise have discarded due to the overall expense of accommodating the interpreters and providing additional equipment.
The % depends on the location of the venue, its internet infrastructure capability, the number of interpreters that need to fly in and where they are from.

Q. Will the software work in all venue situations or must specific requirements be met?
A. Definitely not. This is the biggest issue with this technology. For each event we need to research and produce a solution that works for the clients requirements at that location.

​At the venue we require the following;-
Bandwidth: 
  • Source/Floor/Speaker - Minimum 4Mbps upload per video channel, audio included 
  • Interpreters - Minimum 2Mbps down and upload per language channel, 4Mbps is recommended if multiple video channels are received. 
 
Audience:
  • If smart devices (laptops, tablets, smartphones) are used: minimum 0.5Mbps download per device 
  • If attendees connect through IR headsets, minimum 2Mbps download per language channel is sufficient 
 
Ping on any connected device should be below 50ms to the nearest major hub, in order to keep latency low. Jitter must be below 15ms. 
In addition to this, the venue must have enough access points to support the number of audience smart devices.
 
There are many other facets like wired connectivity, computer CPU speed, memory and configuration as well as microphone/headphone type that we work with clients to ensure that the event is a success.

Q. What are the minimum/maximum user size/optimal number of users for the software to work best? 
A. There are no set limitations. There is no theoretical upper limit to the platform other than the restrictions imposed by the internet infrastructure at the venue. However, Congress Rental's integration with traditional interpretation equipment ensures we can support numbers of any size with remote interpreters, no matter the venue infrastructure.

Q. What are some likely challenges of using the software in venues in less-developed countries and what are the possible solutions? 
A. Internet speed and connectivity is the key to success with this technology. Some less developed countries have excellent internet connectivity and we need to look into customers choice of venue irrespective of country. For example, Australia has very good connectivity in locations very close to the city, however regional locations may suffer from poor connectivity as the roll-out of fibre has been very slow. In contrast, regional locations in Asia have excellent connectivity.
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Jl. Bypass Ngurah Rai No. 464 B,
Sanur Kauh, Denpasar
Bali, Indonesia, 80227
T. +62 812 3919 0050
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​Level LG, Business Park, 
Jl Raya Meruya Ilir. 88 Kebon Jeruk 
West Jakarta 11620e
​T. +62 812 3919 0050

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