Nuskin 2018

Congress Rental utilised their new remote interpretation platform to provide interpretation for over 1000 people in at the Town Hall in Sydney.Mandarin, Vietnamese, Thai and Bahasa Indonesian interpreters located in their home locations provided the language interpretation for the event. Utilising the platform, the interpreters were able to conduct the interpretation via a laptop whilst watching a live stream of the event.

Congress Rental Australia installed and operated the entire event on-site, whilst providing remote support for each interpreter via the software. The interpretation channels were distributed live to delegates via FM receivers supplied and distributed by the client throughout the session. This was the first time the remote interpretation platform was used in Australia.

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Planning & Preparation

For weeks prior to the event, Congress Rental began the planning and preparation. Four different languages were organised to be interpreted for the session: Mandarin, Vietnamese, Thai and Bahasa Indonesian. Each of these interpreters were located in a different country in the Asia Pacific, using local internet and laptop hardware for the remote interpretation.

Congress Rental worked with each interpreter to train them to use the remote interpretation platform, so that they would be competent and confident to use the software on the event day. The Congress Rental team also configured all the laptops for the event and ensured that the microphone quality of the interpreters was appropriate.

​Additionally, the team also tested each interpreter’s internet and computer speeds to ensure that they were adequate to run the software at optimal capacity. FM licensing for the four language channels was also organised with the appropriate Australian bodies.

Set-Up Day

The day before the event, the Congress Rental team installed and tested all necessary equipment for the conference. Seven laptops were prepared for the event: 

• One per every language channel, used to stream the language channel of the interpreter to the FM channel, and remotely monitor the Interpreters laptop.

• One streaming a live feed (vision & audio) of the event for the interpreters.

• One used as a moderator to monitor and check the language channels. 

​The team set-up and tested each laptop with the remote interpretation platform to ensure a seamless event the following day. Outputs from each language channel were configured to the appropriate FM frequency via the FM transmission system. FM antennas were placed at the front of the room to transmit the language channels.
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A HD camera was also situated at the front of the room toward to stage to provide the interpreters with a clear view of each speaker. The AV supplier gave Congress Rental an audio feed for the live streaming.

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Event Day

The Nuskin Star Creator Trip invited employees that achieved significant sales targets to attend the conference in Australia. The event saw delegates fly in from various countries across the Asia Pacific, including China, Vietnam, Thailand and Indonesia.

Congress Rental was on-site throughout the entire event to operate and provide support for the remote interpretation system. One hour before the event, the team performed end to-end testing of the system with each of the interpreters to ensure the audio transmission was perfect.The Nuskin organisers distributed the FM receivers to each of the delegates and displayed the appropriate frequency for them to listen to the interpretation.

Throughout the event, each interpreter watched the live streaming of the event and simultaneously provided the interpreted language of the presenter’s speech from the same laptop. The audio output from the Mandarin interpreter was better, as they used high quality equipment provided by Congress Rental Singapore.

​Congress Rental provided constant monitoring of the interpreters, listening to each of the audio channels to adjust the levels and ensure no drop-outs. The event was a complete success, and the client was incredibly satisfied with the remote interpretation service.